FAQs

Q: The rental item I received was broken or not what I expected, do I have to pay for it?

A: If there is something wrong with your rental item, you MUST call us to let us know. If it is during regular business hours just call our store at 303-388-5971. We will either fix the item or have you return it to us same day so you won't be charged. If it is after business hours you must call the emergency number listed on your invoice and let us know that the item is faulty. If you tell us after your event that an item didn't work, we will not refund the cost of the rental. 

Q: How long before my event do I need to place my order?

A: We recommend placing your order at least (2) weeks before your event. It is recommended to place your order as soon as you can - remember you can always edit your order.

Q: When do I need final numbers for my order?

A: We require final changes 48 hours before your event by 12 noon. For example: if your delivery is on a Friday - your last chance to make changes is Wednesday by 12 noon. 

Q: When do I need to pay for my order?

A: For customer pickup orders, you can pay ahead of time over the phone or when you arrive to pickup the items. For delivery orders, we need payment 48 hours before delivery. 

Q: What forms of payment are accepted?

A: All major credit cards (Visa, MasterCard, American Express, Discover).

Q: Can I change my order once it’s been placed?

A: Yes, the best way to change your order is to call us. You can also reply to the email confirmation we send you.

Q: Is there a charge for delivery & pickup?

A: Yes, delivery is priced out according to the zipcode we are delivering to and the timing required for delivery and pick up. 

Q: Is set up included?

A: Set up is not included. We will delivery your rental items to a predetermined location and stack them in a nice pile. Everything will be wrapped/weather proof. Set up is a service we offer for tables and chairs - $4 per table and $2 per chair. Our drivers will not touch linens. We do not offer cleanup services. 

Q: What time can I expect my delivery?

A: Our typical delivery window is 8am-5pm. If you would like to call us day of, we can give you a smaller window. Smaller delivery windows and exact time deliveries are available upon request for additional fees. 

Q: Do you charge for missing or broken items?

A: We have a built-in, non-refundable damage waiver that you pay with every order. This covers most broken items. If the amount of damage is more than your damage waiver, we will bill you for any items. The damage waiver does not cover lost or stolen items. 

Q: Is there a minimum?

A: We do not have an order minimum. Some items do have minimums however; like glassware, dinnerware, and flatware. 

Q: How do I get my money back if I don’t use the equipment?

A: For a customer pickup - if you let us know while you are in our store that you won't be needing something we can remove it while you are here. 

For deliveries - you must be present to tell the driver you won't be needing the item(s). 

Keep in mind: once the items have left our building and are in your hands, we are no longer able to rent them, therefore we aren't able to refund items we don't have in the building. 

 

Q: Do I have to be home when you deliver?

A: No, however you will need to let us know where you would like us to leave the items. We can leave rental items on your porch, patio, by the front door etc.

Q: Can I have items delivered to a venue, park, church etc?

A: Yes, but many venues and public parks will require you to be in and out at specific times. This will cause the price of your delivery to increase. We must have a first & last name of a contact person at the venue and a phone number to confirm all delivery times and dates. 

Q:  Is a deposit required?

A: We do not require a deposit on party rental items, however we do require a credit card to hold/reserve items. Our tent department requires a deposit on tent orders. 

Q: What happens if we are required to have everything out of the venue immediately after the party?

A: We can pickup items after your party, however it will increase the price of delivery.

Q: Is the damage waiver refundable?

A: No, the damage waiver is not refundable. 

Q: Do I have to clean the plates/flatware/linens after I use them?

A: Please scrape food from plates and dump liquids from glasses. You do not need to wash any plates, flatware, or linens - we have a talented team of employees who do this. 

Q: Do I need an appointment to visit the showroom?

A: No, please visit our showroom anytime to start planning your event! 

Q: What is considered a one day rental?

A: We consider anything under 5 days a one day rental. If your delivery is on Friday and we pickup everything Monday or Tuesday it would be considered a one day rental. 

Q: Why can’t I rent the exact number of glasses/flatware/plates I need?

A: Our glassware comes wrapped in racks, so we cannot break up the rack sizes. Flatware and plates come in quantities of 5 - but sometimes it is nice to have a few extras! 

Q: How can I place an order?

A: The best way to place an order is to call or come in to our showroom! 

Q: Where exactly are you located? 

A: We are located on E. Virginia Ave in Glendale, CO. We are behind the Super Target off of Colorado Blvd and Alameda Ave.